ITILv4® FOUNDATION

Duration: 24 hours (typically delivered over 3 days)
Accredited Course | Certification Aligned

Course Overview

The ITIL® 4 Foundation course introduces learners to the modern IT Service Management (ITSM) framework based on the globally recognized ITIL® (Information Technology Infrastructure Library) approach. This foundation-level course is designed to provide a solid understanding of the ITIL® 4 service management principles, key concepts, and best practices that help organizations align their IT services with business needs.

ITIL® 4 brings a fresh perspective by incorporating Agile, DevOps, and Lean practices into the traditional ITIL® framework, offering a more flexible, value-driven model for managing IT services in today’s fast-paced digital world.

Who Should Attend?

• IT professionals, support staff, and team leaders involved in delivering or supporting IT services

• Managers seeking to understand how ITIL® can improve service delivery

• Professionals working in Agile or DevOps environments

• Anyone aiming to earn the ITIL® 4 Foundation certification

What You’ll Learn:

• Key concepts of service management and ITIL® 4

• The four dimensions of service management

• The ITIL® service value system (SVS)

• The service value chain and its components

• 7 guiding principles of ITIL® 4

• Common ITIL® practices including Incident Management, Change Enablement, and Service Desk

• How ITIL® enables co-creation of value through service relationships

Course Delivery:

• 24 contact hours (can be delivered over 3 full days or flexibly scheduled)

• Interactive sessions with real-world case studies

• Practice questions and mock exams

• Taught by an ITIL®-certified trainer

• Option to include the ITIL® 4 Foundation Certification Exam upon course completion

Certification:

Participants will be prepared to sit for the ITIL® 4 Foundation certification exam, a globally recognized credential offered by PeopleCert on behalf of AXELOS.